| |
We're Happy To Answer Your Questions
If you don't find the answer you're looking for here, please contact us by
emailing customerservice@mangotreehome.com,
or by calling 1-888-99-MANGO.
What do you charge for shipping?
What is your refund or exchange policy?
Can I get my order status online?
Will you gift wrap and include a gift message?
How do I add items to my registry?
How soon will my order be delivered?
Can I get my order delivered even sooner?
What credit cards do you accept?
Can I order by telephone or mail?
When will a purchase be removed from a bridal registry?
Can you help me select a gift for clients or bridesmaids?
1. What do you charge for shipping?
We offer standard UPS shipping as our delivery method. Sorry, we are unable
to ship to APO, FPO, P.O. boxes or outside the contiguous United States.
Wrapped gift cards.....No Charge
Under $50.00.....$7.95
$50.01 - $75.00.....$9.95
$75.01 - $100.00.....$11.95
$100.01 - $150.00.....$13.95
$150.01 - $200.00.....$15.95
$200.01 - $300.00.....$18.95
$300.01 - $400.00.....$22.95
$400.01 - $500.00.....$24.95
$500.01 - $1000.00.....$29.95
All orders over $1000.00 please add 3% of total order.
Back to top.
2. What is your refund or exchange policy?
At Mango Tree, we guarantee all online purchases will meet your expectations.
If for any reason you need to return or exchange your Mango Tree online
purchase, please follow the simple instructions listed on the back of your
packing slip.
Our online return/exchange policies:
1. Items purchased online may NOT be returned to the retail store.
2. Packing slip instructions must be followed to insure accurate credit.
3. Sterling silver flatware is NOT returnable or exchangeable.
4. All custom and special order merchandise is final sale.
5. Merchandise must be returned in the original box within 3 weeks of receipt.
6. Refunds will only be given in the form of original payment to the original purchaser.
7. These policies are not applicable to items purchased at the retail store.
Back to top.
3. Can I get my order status online?
Yes. When you complete an online order at MangoTreeHome.com and your credit
card information is verified, you are assigned an order number, which you can
use for all further inquiries. Once your order has been shipped, you will be
e-mailed a UPS tracking number and a UPS link where you can check the
progress of your delivery.
Back to top.
4. Will you gift wrap and include a gift message?
At your request, we will wrap all of your purchases free of charge, except
for oversized and unusually shaped boxes. Simply request giftwrapping and a
gift card during the checkout process. We do not print prices on packing
slips.
Back to top.
5. How do I add items to my registry?
Go to MangoTreeHome.com and log in using your username and password. Your
registry items will be brought up. Click on a category link you are
interested in. Browse for merchandise until you find what you are looking
for. When you do, enter the quantity you are interested in and click "Add
to Registry".
Back to top.
6. How soon will my order be delivered?
We make every effort to make sure you receive your order as quickly as
possible. Most in-stock orders are processed and shipped within 3-4 business
days. In the event of a delay in your order, you will be notified by
e-mail. Should part of your order be delayed, you may receive a partial
order. You will only be billed for the merchandise shipped, and shipping
charges will not be affected.
Back to top.
7. Can I get my order delivered even sooner?
If your merchandise must arrive sooner than our usual delivery time of 7-10
business days, we offer expedited delivery on all in stock merchandise.
Please call 1-888-99-MANGO and a customer service representative will
gladly assist you. Also, please note the following:
1. All orders require a minimum of 1-2 days processing time.
2. If your order (or part of your order) is not in stock, we will notify
you within 24 hours so you may choose another item or change the
shipping method, if necessary.
3. Orders cannot be shipped or delivered on Saturday or Sunday.
Simply call our Customer Service Department at 1-888-99-MANGO. A customer
service representative will help you choose the quickest shipping method
for your needs.
Back to top.
8. What credit cards do you accept?
MangoTreeHome.com gladly accepts VISA, Mastercard,
American Express credit cards. If for any reason your
credit card cannot be processed, we will notify you by e-mail within 24
hours.
Back to top.
9. Can I order by telephone or mail?
If you prefer, you can place your order by phone or mail. Simply call us toll
free 1-888-99-MANGO, Monday through Saturday, 10am to 6pm, and Sunday,
11am to 5pm EST. MangoTreeHome.com operators they have all the information
needed to assist you at their fingertips. Or to order by mail, write to us
at:
The Mango Tree, Inc.
236 South Main Street
New City, NY 10956
Back to top.
10. When will a purchase be removed from a bridal registry?
Online purchases are removed from a bridal registry as soon as the order
has been processed, generally within 15 minutes after the order has been
submitted. In-store purchases are usually updated as soon as the items
have been rung at the cash register. If an item you purchased has not
been updated, please call 1-888-99-MANGO or e-mail
customerservice@mangotreehome.com
and we will update the registry.
Back to top.
11. Can you help me select a gift for clients or bridesmaids?
We'd be happy to help you select an appropriate gift for a client or gifts
to thank your bridesmaids. We can discuss and recommend ideas in any price
range and quantity. Plus, we offer quantity discounts and engraving options
are always available. Please call one of our Corporate Gift representatives
at 1-888-99-MANGO. They will provide you with all the information you need
to get started.
Back to top.
|
|
|